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Orders & Shipping
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How do I track my order? X
How do I track my order?
http://cds.p8p4q8s9.hwcdn.net/main/store/20090519001/items/media/OrderTracker/Videos/MenardsOrderTracker_1.mp4 How do I track my order? How do I track my order?
How do I track my order?
Orders
Shipping
Buy Online & Pick Up at Store
Orders

How can I track my order?

To track special orders purchased at a Menards® store or ordered on Menards.com, enter your order number into our Order Tracker. Your order number is located in the upper right-hand corner of your special order contract or order confirmation email. It consists of four letters followed by eight numbers; you must enter the entire order number, including the four letters.

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Are there additional fees or costs that I should be aware of?

In some cases, certain items may require an additional, nonrefundable processing fee. This is a small fee that covers packaging and handling of your order. This will be reflected in your total when you check out.

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How do I view and print my online order confirmation?

After you complete the order process, on the order confirmation page there is a 'View Printer Friendly' link that enables you to view and print your online order confirmation for your records. This link is located on the left side of the page under the transaction ID, register number and date.

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When will I receive my Menards.com order?

You can expect to receive your items one to two weeks after you place your order; however some items may take longer to arrive. We ask that you please take into account processing and shipping time when you place your order. Please view our Shipping Information page for more details.

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When will I be billed for my Menards.com order?

You are billed for your Menards.com order the day you place your order. Once you have received an order confirmation email, your card has been charged.

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Who can I contact if I have questions about my Menards.com order?

You may contact our Online Guest Service Representatives if you have questions about your Menards.com order or about the website in general. When contacting us please include your full order number, with the four letters before the eight numbers, the full name the order was placed under and a detailed description of the issue or situation.

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How can I cancel or modify my order?

To cancel or modify your order please contact our Online Guest Service Representatives with your request. However, we cannot guarantee that your request to modify or cancel your Menards.com order will be granted.

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Can I have my order delivered from a Menards® store to my home?

If you chose to have your Menards.com order shipped to a store and you would like it delivered from the store to your home, you may do so for an additional fee. You will need to contact the store's Delivery Coordinator to set up a delivery. Please use our Store Locator to find contact information for specific stores.

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What forms of payment are accepted for Menards.com orders?

Menards.com accepts the Menards® BIG Card, Menards® Contractor Card, Menards® Commercial Card, MasterCard, Visa, Discover, American Express and debit cards (when used as a credit card). We do not accept checks, cash or money orders.

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Why should I add concealed wrapping to my order?

Add weather-resistant black concealment wrapping to your order for $5. Standard shipping may reveal the retail packaging making this service ideal for the gift-giving season to both conceal and protect your purchase for the ultimate surprise on the big day! In the event of a return the black concealment wrapping is a non-refundable service.

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What do I do if I receive a damaged item?

If your item arrives damaged, please contact our Online Guest Service Representatives within three days of receiving the item. We will assist you in returning the damaged item and providing a replacement.

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How can I be sure about the color or texture of an item before I place an order on Menards.com?

Menards.com is committed to providing the most accurate and detailed product pictures on our site. However, we cannot guarantee how accurately your monitor will display colors due to variances in monitor settings. For your convenience and peace of mind swatches of select items are available for order. Otherwise, you may enlarge the image on the detail page so you can get a better idea of the design and colors. These options allow you to determine what color, finish and texture will work best for your project before you place an order on Menards.com.

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I am a New York resident. Where do I recycle a rechargeable battery?

New York residents are not allowed to dispose rechargeable batteries as solid waste. Click here to view your closest recycling station where you can dispose of your rechargeable batteries at no cost to you.

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Shipping

How can I have an item shipped to my local Menards® store?

If an item can be shipped to a Menards® store you will be given the option to 'Ship to Store-Free!' when the item is in your shopping cart. To ship the item to a Menards® store, select the 'Ship to Store-Free!' option and choose a store. However, if this option is not listed under the Destination portion of the shopping cart, the item cannot be shipped to a store.

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Can I ship multiple items to separate addresses?

Yes, once you have selected your items and added them to your cart, select 'Begin Secure Checkout'. Each item will be listed with the drop-down menu of addresses displayed on the right side of your item. To change the addresses for individual products select 'Add Address' to enter the recipient's address. A screen will pop up with the form to fill out the desired address.

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What are the shipping methods used for Menards® orders?

Based on the item, there may be selectable shipping methods available to expedite your delivery. These options will be presented at checkout. Not all shipping methods are available for all products. Orders placed with overnight shipping will be shipped as quickly as possible. Orders placed late in the day, after business hours, may be delayed and not shipped until the next morning.

Large package orders will be delivered via LTL shipping. Deliveries will be scheduled within a 4-hour window between 8:00 A.M. and 5:00 P.M. Guests will receive a phone call with an estimated time of arrival, usually within one hour of delivery. In most cases, the driver will do a curbside delivery and the Guest is responsible for getting the package safely inside. Unpacking, room placement, packaging removal and assembly are not included or offered.

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What are the shipping destination options?

Your preferred shipping destination is where you would like your order delivered to, such as a street address or a local Menards® store. Ship to Home: Have your order shipped directly to your desired street address. We only ship to U.S street addresses; we will not ship to P.O boxes. Ship to Store: Select products can be shipped to a Menards® store for free and qualifying items state 'Ship to Store-Free!'. This shipping service is not available for all products and does not include delivery to your home from the Menards® store. Pick up at Store: Qualifying items on Menards.com may have the option to 'Buy Online & Pick up at Store'. You will be emailed a confirmation once your order has been processed at the store and is ready for you to pick up.

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Where can I find the shipping cost for an item?

The shipping cost for your order can be found on the shopping cart page near the top, under 'Shopping Cart Summary' and at the bottom, under 'Shipping Totals'. You may have to enter your shipping address into the 'Shipping Totals' section for a more accurate shipping rate. Entering your address does not require you to place the order.

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What are the processing and shipping steps for online orders?

1. You purchase an order online using one of our accepted methods of payment: the Menards® BIG Card, Menards® Contractor     Card, Menards® Commercial Card, MasterCard, Visa, Discover and Debit Cards (when used as a credit card).

2. Your order appears as 'On Order' meaning it is being processed by our warehouse for shipment.

3. Your order appears as 'Ready to Ship' and is processed and ready for shipping.

4. From here the order is 'In Transit' either to a store, if you chose 'Ship to Store' or to your home for delivery.

5. The final steps include arrival at the store for pickup or delivery to your home depending on whether you had it shipped to     the store or to your home. Please view our Shipping Information page for more details.

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Do you ship internationally?

Unfortunately, at this time we are unable to ship orders internationally.

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Buy Online & Pick Up at Store

What is a Buy Online & Pick Up at Store order?

Buy Online & Pick Up at Store is a convenient service that allows you to order and pay for items online and pick them up at the store. We offer two Pick Up at Store options: We Pull - Pick Up at Store and You Pull - Pick Up at Store. The We Pull – Pick Up at Store option allows you to pay for your items online; for a minimal fee we will personally pull your order for you and set it aside so it is ready to be picked up. The You Pull – Pick Up at Store option also allows you to order and pay for your items online, except that you will locate and pull the items on your order yourself at the store.

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What is a We Pull – Pick Up at Store order?

This option allows you to order and pay for products online and we will pull your order when we receive it so it will be ready for you to pick up at the store. You will receive two emails: the first will be a confirmation email for your order, while the other will notify you that your order is ready to be picked up. After receiving the second email, you can go to your selected Menards® store and pick up your items at the designated Pick Up at Store area. There is a minimal processing fee with this option to ensure that your items are pulled for you in a timely manner. This option is not available on all Menards.com products.

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What is a You Pull – Pick Up at Store order?

This option allows you to order and pay for products online. Once you have received a confirmation email for your purchase, you can go to your selected Menards® store to locate and pull the items yourself that are on your order. Please keep in mind that with this option we will not set aside the products you ordered and you should pick up your order as soon as possible for the best selection and availability. This option is not available on all Menards.com products.

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How long does it take to process a Buy Online & Pick Up at Store order?

Menards® has no set or guaranteed amount of time that pulling and processing your order will take. We do assure you that your order will be pulled shortly after your order is made and you will be notified via email when your order is available for pickup.

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When will my Buy Online & Pick Up at Store order be available?

Buy Online & Pick Up at Store orders are available only during normal store hours. If your order is placed when the store is closed or is about to close your order may not be processed until the next day. The automated followup email notification letting you know your order has been fully processed will let you know that your order is ready to be picked up.

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How many days do I have to pick up my order?

You have 7 days to pick up your order after you have been notified it is ready. If you do not pick up your order after 7 days, your order will be cancelled and your account will be refunded with the exception of a 10% storage and handling fee.

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What do I need to bring with me to pick up my order?

If you have a We Pull - Pick Up at Store order, please print and bring a copy of your Order Pick Up Slip, which is attached to the bottom of the email notifying you that your order is ready to be picked up.

If you have a You Pull - Pick Up at Store order, please print and bring in a copy of your You Pull Order Picking Ticket, which is attached to the bottom of your confirmation email.


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Where do I pick up my order?

For a We Pull - Pick Up at Store order, you can go right into the store and pick your order up at the specialized Menards.com/Special Order Pick Up area located at the back of the store.

For You Pull - Pick Up at Store items, you get to locate and pull the items on your order yourself. Your items can be in the store or the lumberyard, depending on what you ordered.


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Can everything purchased online be picked up at the store?

No. Some items currently do not offer the Buy Online & Pick Up at Store option. This will be signified on the product detail page.

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Is there a fee involved for 'Buy Online & Pick Up at Store orders?

For We Pull - Pick Up at Store orders there is a processing fee. The We Pull - Pick Up at Store option is a convenient service where we personally pull the items that you have selected and have them ready for you. The nonrefundable fee will ensure that your items are pulled from stock for pickup and that you are notified when your order is ready to be picked up.

For You Pull - Pick Up at Store orders we do not charge a fee for this service, because you will be locating and pulling the items yourself. Since we do not set aside the items for these orders, you should pick up your items as soon as possible for the best selection and availability.


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What if I do not pick up my order?

Due to limited storage space we can only hold your We Pull - Pick Up at Store order for up to 7 days. After 7 days the product(s) will be returned to the store's sales floor and your account will be credited back your purchase amount less a 10% storage and handling fee. Please also note that stock merchandise that is cut or altered will be subject to a 25% restocking fee.

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Can Buy Online & Pick Up at Store orders be cancelled?

For We Pull - Pick Up at Store orders, once your order is In Process, it cannot be cancelled and must be returned. Please note that a We Pull - Pick Up at Store order return will be subject to a 10% restocking fee. Please also note that stock merchandise that is cut or altered will be subject to a 25% restocking fee.

For You Pull - Pick Up at Store orders, you can cancel the order at any time before you pull it at the store.


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Can gift registry items be purchased online and picked up at the store?

Yes, gift registry items eligible for the Buy Online & Pick Up at Store service can be purchased online and picked up at your Menards® store.

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