Contact Us
Made a Recent Purchase?

Order Tracker

To find the most up-to-date information about your special order, visit the Order Tracker page, enter your order number and tap the Find Order button.


Protection Plans

If you purchased a protection plan please take the time to register your protection plan to get the full benefits.


Return Policy

Not satisfied with the product you just purchased? No problem! If the product was ordered online or in-store, please view our Online and Store Return Policies for information on how to return an item to the store.


General Information

Your comments, suggestions and questions are important to us.
For general Menards® questions, you may use the following methods below to contact us:


Menards® BIG Card

If you have questions regarding your Menards® BIG Card account, you can contact our partner, Capital One, by email, by calling 1-800-871-2800 or by submitting your questions in writing to:

Capital One
PO Box 15521
Wilmington, DE 19850


Menards® Contractor & Commercial Card

If you have questions regarding your Menards® Contractor or Commercial Card account, you can contact our partner, Capital One, directly by tapping here or by calling 1-800-880-6318.


Rebates

Please direct your questions regarding our rebates or the status for your rebate check to our partner, Rebate International, by tapping here.


General Office

If you have questions, concerns or suggestions regarding our Menards® stores or our company in general you can contact us by email or by submitting your questions in writing to:

Menards® Guest Services
5101 Menard Drive
Eau Claire, WI 54703


Menards.com Order & Website

If you have questions regarding an order you placed on Menards.com or questions about the site in general, please contact our Online Guest Service Representatives.


Menards® Stores

If you have questions about the products or services available at a Menards® store, please use our Store Locator to find phone numbers and addresses for the specific store you would like to contact.


Installation

If you have an issue with an item purchased from Menards® that has been installed and you cannot return or exchange it, please submit an Installed Guest Complaint Form to the address below. To expedite the processing of your claim, please include readable copies of your receipts, special order contracts and photos with your Installed Guest Complaint Form.

Menards® Guest Services
5101 Menard Drive
Eau Claire, WI 54703


Menards® Mobile App

For questions regarding our Menards® Mobile Apps, please tap here to send us your question.